Customer Service Week 2016: Working at Veritiv

As we wrap up Customer Service Week here at Veritiv, we are reminded of the incredible value these talented individuals provide to our business. But what’s it like to really work at Veritiv? Hear directly from those who are the true embodiment of our Customer Focus value – our Customer Service Professionals.

What would you tell someone who is considering working at Veritiv?

  • “It’s a great company with great people.” – Cydney Head, Edwardsville, KS
  • “It’s a great opportunity for you to work at the front line with customers.” – Nancy Santos, Toronto, ON, Canada
  • “There are learning experiences to be had each and every day.” – Jeff Thorson, Aurora, IL
  • “Wonderful opportunities.” – Denise Grassel, Hanover, MD
  • “Go for it – great company with a vision for growth.” – Clive Williams, Clifton, NJ

With more than 800 Customer Service Professionals in 18 Customer Service locations across North America, our CSPs are at the heart of the Veritiv organization. In many cases, they make all the difference in whether we win or lose in the marketplace and are a major factor in our long-term customer relationships. Even though Customer Service Week is once a year, we appreciate our CSPs all year long. Thank you, Customer Service Professionals, for being great at what you do!

Meet the CSPs! Today, you heard from:

Cydney Head, Edwardsville, KS: Cydney has been with Veritiv for 37 years. Outside of work, you can find her watching football and cheering on the Kansas City Chiefs or working on remodeling projects in her home.

Nancy Santos, Mississauga, ON, Canada: Nancy and her husband are parents to two boys, and like several of her colleagues, is on her second stint with Veritiv – her first tenure was from 1997 – 1999, and again since 2000.

Jeff Thorson, Aurora, IL: A self-described “big Sammy Hagar fan,” Jeff, a music lover, has been with Veritiv for 10 years. He loves to cook and considered enrolling in culinary school before beginning his career in customer service.

Denise Grassel, Baltimore, MD: Denise is mom to two boys. She’s also a football lover and a former NFL cheerleader (Redskins and Colts!) who enjoys spending time outside of work with family and friends.

Clive Williams, Clifton, NJ: Clive is one of Veritiv’s longest-serving employees, who recently celebrated his 43rd year with the company. Outside of work, the music lover − he counts gospel and reggae as favorites − can be found spending time with his grandchildren.

With more than 800 Customer Service Professionals supporting Veritiv customers across North America, Customer Service is an integral part of Veritiv’s success. Interested in a career in Customer Service at Veritiv? Learn more.