USPS Help Desk and Incident Tracking Webinar
Friday, December 11, 2015, 11a.m. – noon (Eastern Standard Time)
The U.S. Postal Service Help Desk plays a key role in tracking issues that may affect the acceptance and induction of commercial mailings. This webinar will provide a detailed explanation of what happens when a Help Desk Ticket is opened.
Two USPS experts will walk through what happens from the moment the ticket is opened, the investigation and resolution process, and how the ticket is tracked. They’ll also cover the communication process followed for releases, delayed performance, or system outages.
Speakers: Ed Wanta, Address Management Support Analyst
Christine Simone, Business Process Analyst, Principal
Registration Required. Instructions for participating in the webinar appear below:
US/Canada Attendee Dial-in: (866) 381-9870
Conference ID: 55710534
Attendee Direct URL: https://usps.webex.com/usps/onstage/g.php?MTID=e7015fbfc789f1f7bbf9f01f42ad77454
If you cannot join using the direct link above, please use the alternate logins below:
Alternate URL: http://usps.webex.com
Event Number: 995 708 117
Please visit us on the USPS Industry Outreach website.
Thank you for your support of the United States Postal Service.
—Consumer and Industry Affairs
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