October 5 – 9 marks National Customer Service Week 2015, and the theme is “Everyday Heroes.” This week at Veritiv, we’re celebrating and honoring our Customer Service and Program Management team members – our everyday heroes − who keep Veritiv customers coming back, our sales force productive, and our business running smoothly.
At Veritiv, we understand that the foundation of a truly customer-focused business means making – and keeping – our commitment to deliver an efficient and enjoyable customer experience from start to finish. However, this is not easy work. Our talented team of Customer Service and Program Management professionals works tirelessly to ensure that our customers’ needs are not just met – but surpassed.
The very concept of great customer service is embedded into the Veritiv vision: One team shaping success, through exceptional service, innovative people, and consistent values. As a leading business-to-business distribution company, Veritiv is committed to understanding our customers’ needs and providing solutions that add value. Customer service is a big part of that effort and a key component of the competitive advantage that Veritiv offers.
We value the passion and dedication of our customer service professionals in driving our focus on customers and improving service levels throughout the company. These Veritiv team members truly live our commitment to delivering excellence, every day.
Watch a Customer Service Week video message from Veritiv Chairman and CEO, Mary Laschinger, here, and to learn more about Veritiv Customer Service, download our Customer Service Fact Sheet here. Be sure to follow Veritiv on Facebook and Twitter to see how we’re celebrating Customer Service Week and honoring our customer service professionals. Do you have a great Veritiv customer service story? Tell us in the comments!